I purchased 2 inner tubes for my fat tire ebike - 26 x 4.0 to be exact. Upon completion of my transaction I noticed that my previous address had been wrongly auto-filled for the shipping address. I immediately called to correct MY mistake, to NO avail! But in their defense, it was Sunday. Therefore, I proceeded to email their customer service contact (x2). I later received an email reply stating that the issue at hand had been corroborated, resolved and the package was a on it's way. Not to worry!
Just in case this didn't go as smooth as the "pre-game" proved to be, I contacted the current residents of my previous dwelling in order to familiarize and coordinate with them concerning this event. I was happy to be communicating with a very understanding gentleman who gave me his word he would look out for my package just in case it arrived there. He wrote down my number and we hung up.Today, Monday I checked my email and it still had my previous address as the shipping address. But, I was told it would be delivered to my current address. We'll, someone's brain froze. Everything else was just fine! Deliverh6was fast, although it WAS FAST to someone else! Great product, friendly service. Was gonna be a FIVE STAR! Has to subtract. Hated to, but......